Ecosystem
Each partner has a defined job, from enrolment and settlement to a consultation or a dispensed medicine. The programme directory below is the IMP snapshot. CareLink also publishes a separate partner-hospital list.
Sizes are from the 30 August 2026 database dump, not a promise of future coverage.
| Partner | Primary role | Directory size |
|---|---|---|
| Pragati Life Insurance PLC | Underwriting, adjudication, settlement | 6 partner-organisation records |
| Grameen Health Tech (Shukhee) | Telemedicine, e-prescription, referral | 702 SSO onboarding log rows |
| Network pharmacies | Medicine dispensing under the OPD benefit | 283 across 12 districts |
| Network hospitals | IPD and accidental hospitalisation | 31 |
| Diagnostic centres | Investigations under OPD and IPD | 1 — a growth priority |
| Doctors | Consultation, prescribing, appointments | 10 |
The insurer underwrites cover, assesses and settles claims, and coordinates provider relationships. In IMP this is package definitions, partner records, registration and claim submission, and administrative adjudication. Pragati Life placed second in the IDRA Insurance Excellence Award 2025, life category.
Insurance partner
Audio and video consultations, electronic prescriptions, guidance, and referrals. The app opens Shukhee after a short, secure handoff. The visit is logged without storing the service secret.
Telemedicine partner
Beneficiaries search by district and upazila. Appointments are booked against doctor records. The pharmacy network is the mature part of the directory. Hospital and diagnostic coverage is the growth priority.
Point of care
Field implementation is carried by Project Field Coordinators, who capture registration data on the ground. Programme sponsors are UNDP Bangladesh. The Coca-Cola Foundation funds the Plastics Circularity Project.