CareLink: insurance, health and hospital technology for Bangladesh
Modern Insurance ERP Platform
Complete digital transformation for insurance companies with AI-powered automation.
Telemedicine & Health ERP
Advanced healthcare platforms with digital engagement solutions.
Complete Hospital Management System
Comprehensive HMS for appointments, billing, and laboratories.
IMP production figures, 30 August 2026
Complete Technology Ecosystem
End-to-end digital solutions powering healthcare and insurance industries
Insurance Technology
Complete insurance ERP with policy management, claims processing, and agent portals
Health Technology
Telemedicine platforms, health records management, and patient engagement
Hospital Management
Comprehensive HMS for appointments, billing, pharmacy, and laboratory
HR & Workforce
Complete HRMS with payroll, attendance, recruitment, and performance
Software & IT Services
Custom software development, cloud solutions, and IT consulting
Payment Gateway
Secure payment processing and seamless banking integration
One platform from enrolment to claim settlement
The CareLink Insurance Management Platform (IMP) brings enrolment, coverage, healthcare access and claims together for UNDP SWAPNO II and TCCF programme beneficiaries, delivered with Pragati Life Insurance PLC and Grameen Health Tech (Shukhee).
Talk to Our TeamWeb portal & REST API
Administration, beneficiary management and claims adjudication.
Mobile app
Policy details, claims tracking, provider directory and telemedicine access.
Enterprise database
One system of record for members, packages, claims and the medical directory.
Prescription AI
Turns photographed Bangla and English prescriptions into verified medicine data.
Health costs push families into financial hardship
of the population faced financial hardship from out-of-pocket health spending in 2025, about 70 million people.
of current health expenditure was paid out of pocket in 2021, among the highest shares in South Asia.
Bangladesh's Universal Health Coverage service-coverage index in the latest WHO assessment (November 2025).
Sources: WHO technical assessment (November 2025) and national health expenditure data, as cited in the CareLink IMP system overview.
Insurance built into livelihood programmes
IMP delivers micro health and life protection to vulnerable communities inside two UNDP Bangladesh programmes.
UNDP SWAPNO II
Micro-health insurance alongside public works, skills and enterprise support across 283 Union Parishads in 12 districts.
UNDP TCCF Plastics Circularity
Micro-health and life insurance as the social-protection layer of a three-year project (November 2024 to October 2027) in Chattogram, Cox's Bazar and Tangail.
Annual benefits under the TCCF facility
Cashless treatment at network hospitals and providers, or reimbursement against supporting documents. Complete, documented claims target settlement within 14 working days.
Life insurance
Death from covered causes, subject to exclusions
Inpatient hospitalisation (IPD)
BDT 1,000 per night; minimum 24-hour continuous stay
Accidental hospitalisation
Payable per approved accidental-injury schedule
Outpatient care (OPD)
Consultation, diagnostics and prescribed medicines
How a claim moves
-
1Pending
Holder or partner submits by mobile or web
-
2Checking
Eligibility, documents, balances and exclusions are reviewed
-
3Documents required
Additional evidence is requested and resubmitted
-
4Approved
Eligibility and amount confirmed
-
5Disbursed or declined
Final status; target 14 working days when documents are complete
Independent death claim investigation and verification
Professional, confidential and evidence-based verification for life insurers that need further facts before a claims decision.
CareLink investigates and reports. The insurance company decides the claim.
Request a Proposal- Desk review and field verification
- Medical, police and legal verification where applicable
- Documented discrepancy and red-flag analysis
- Quality-reviewed report with supporting evidence
Ten-step investigation process
- 1 Assignment registration
- 2 Preliminary desk review
- 3 Field verification
- 4 Claimant or nominee interview
- 5 Witness verification
- 6 Medical verification
- 7 Police and legal verification
- 8 Documentary cross-check
- 9 Quality review
- 10 Final report
Proposed turnaround
- Standard death claim
- 7–10 working days
- Early claim
- 7–10 working days
- Medical investigation
- 10–15 working days
- Accidental death
- 10–15 working days
- Suspicious or complex claim
- 15–20 working days
- Highly complex investigation
- As mutually agreed
Service principles
- Confidentiality
- Accuracy
- Independence
- Timeliness
- Traceability
- Conduct
Built with Trusted Partners
Delivered together with insurance, healthcare and development organisations
Ready to Transform Your Healthcare Operations?
Join organizations across Bangladesh who trust CareLink for digital transformation
Questions? Email info@carelinkltd.com or call 01799783391