Platform

Four parts of one service

IMP is the staff portal, the Pragati Life IMP mobile app, the shared member records, and Prescription AI. They serve the same members, packages, and claims.

Get the app What the app does

Who uses which part

Each part has a user and a job.

PartUsersResponsibility
Mobile appPolicyholders, partnersProfile, claims, directory, Shukhee
Staff portalAdministrators, partners, operationsEnrolment, claim review, reports
Member recordsAll channelsMembers, packages, claims, care directory
Prescription AIClinic, pharmacy, operatorTurn a photo of a prescription into catalog-checked medicines

How a request moves

The app and the staff portal use the same member records.

  1. 1
    Secure connection

    The production service is reached over an encrypted connection at carelinkltd.com/imp.

  2. 2
    Sign-in check

    The app checks the signed-in account. The staff portal checks the person’s role before a page opens.

  3. 3
    Member records

    Enrolment, packages, claims, and the care directory are read from the same records.

  4. 4
    Answer

    The app shows the profile, policy, or claim. The staff portal shows the working screen or moves to the next step.

Operating snapshot

Figures from 30 August 2026.

10,563
Registered users
Accounts on the platform
5,449
Active policies
Coverage in force
5,102
Inactive or lapsed
No current cover
1,813
Claim attachments
Documents on file
702
Shukhee visits started
Telemedicine sessions
3,876
Claims processed
Claims ledger

Figures are an operating snapshot, not a live dashboard. They describe the platform as documented on 30 August 2026.