Reference
Glossary
Terms used across the platform, the programmes, and the claims process.
| Term | Meaning |
|---|---|
| IMP | Insurance Management Platform — CareLink's web, API, and mobile ecosystem |
| IMS | Insurance Management System — programme name for the same enrolment and claims platform |
| SWAPNO | UNDP Strengthening Women's Ability for Productive New Opportunities |
| TCCF | The Coca-Cola Foundation, donor of the Plastics Circularity Project |
| Beneficiary / Policy Holder | Insured member, typically role 3, stored in Beneficiaries_Full |
| Partner | Pragati or field organisation user, role 7, who enrols members and submits claims |
| Insurance ID | Policy number assigned when a package is allocated |
| OPD / IPD | Outpatient and inpatient claim types |
| Shukhee | Grameen Health Tech telemedicine partner |
| Pragati Life IMP | The mobile app on Google Play for profiles, policies, beneficiaries, and claims |
| Member records | The shared record of members, packages, claims, and the care directory |
| TMPIF | Trustworthy Multimodal Prescription Intelligence Framework — the research frame |
| Prescription AI | Production service that digitises photographed prescriptions |
| Claim serial | Reference in the form CLM-YYYYMMDD-NNNN |
| RBAC | Role-based access control on the web portal |
| BMDC | Bangladesh Medical and Dental Council — registration required for an eligible prescriber |
| UHC | Universal Health Coverage |
Claim status labels
| Stored value | Label | Typical next step |
|---|---|---|
| pending | Pending | Review begins |
| checking | In review | Approve, decline, or request documents |
| documents_required | Docs required | Holder or partner resubmits |
| approved | Approved | Finance disbursement |
| disbursed | Paid | Terminal |
| declined | Declined | Terminal, with a reason |
Appendix A and Appendix B of IMP System Overview v2.0.