IMP core
The staff portal and the mobile app
Administrators, partners, and operations staff use the browser portal. Policyholders and partners use Pragati Life IMP. Both work from the same member records.
Beneficiary and policy lifecycle
Field partners or administrators register a beneficiary with demographics, National ID, bKash mobile-money details, and photographs. The record starts pending, with no Insurance ID.
An administrator then allocates an insurance package. The system assigns an Insurance ID, coverage dates, and premium, and the policy becomes active. The current dataset holds 10,551 beneficiary records: 5,449 active and 5,102 inactive.
Packages define the product catalogue: benefit ceilings for life, IPD, accidental hospitalisation, and OPD — including OPD sub-limits for consultation, medicine, and diagnostic tests — plus premium, age gates, and maximum dependants. Four packages are configured, tagged UNDP-SWAPNO and UNDP-TCCF, each with a unique product code.
Roles
Web access is roles, permissions keyed by route name, and a role-permissions map checked against the session.
| Role ID | Role | Channel | Capabilities |
|---|---|---|---|
| 1 | Administrator | Web | Full access, user and package management, claim override |
| 3 | Policy Holder | Mobile app | Profile, claims, appointments, dashboard |
| 7 | Pragati Partner | Web and mobile | Beneficiary registration and claims on behalf of members |
| 8 | User (General) | Portal and app | Operational access according to assigned permissions |
What the records hold
22 record groups and 54,857 rows at the latest snapshot. The rules for enrolment and claims live in the platform.
| Area | What it keeps | Rows | Role |
|---|---|---|---|
| Sign-in and access | Accounts, roles, and permissions | 11,071 | Who can sign in, and what they can do |
| Policy and members | Beneficiaries and packages | 15,697 | Enrolment and cover |
| Claims | Claims and attached documents | 5,689 | Review and files |
| Care network | Hospitals, pharmacies, diagnostic centres, doctors, appointments, medicines, and hotlines | 21,693 | Directory, booking, and the medicine catalog |
| Partners | Field partner organisations and telemedicine session records | 708 | Partners and Shukhee visits |
Row counts are from the 30 August 2026 snapshot.